Annual Software Support (920-45) - Terms and Conditions:

1) The Person who submits the support request must have attended either on-site training or classroom training hosted by Ziegner Technologies, Inc., another Sage Software authorized business partner, or by Sage Software, Inc.

2) On-site visits are not covered by this support contract. On-site consulting services will be billed at our standard hourly rate.

3) We Reserve the right to limit any single support call to fifteen (15) minutes in duration. Our support technicians are unable to conduct software training over the phone. We do our best to help resolve any questions or issues you may have; therefore it is required that individuals who initiate support request with our company have been formally trained on the software product they are using.

4) Data services, such as importing, mass updates, and other data manipulation services are not covered under the support agreement.

5) Ziegner Technologies, Inc. will provide support on any software product for a period of three (3) years if software product is discontinued and no longer published by the manufacturer.

How to log a support request (Contact information):

1) To submit a request for software support via phone, please call Ms. Caren McCrary @ (512) 372-8000. Ms. McCrary can also be reach via email at carenm@ztechinc.com

2) To submit an online request for software support, please send an e-mail to: Support@ztechinc.com

3) Please explain who you are, your organization name, phone number, and the current version of the software that your organization is running. Briefly give an overview about the problem or issue you are hoping to resolve. Our representative will have a technician return your call. Please know our support technicians may be assisting other customers and will return your call as soon as possible. A history of support requests are recorded in our CRM system for reference and to help resolve future incidents.